FAQ
Frequently Asked Questions About Dove Laundry
Questions About the Laundromat:
What are your hours?
We are open from 7 a.m. to 11 p.m.
Are you attended?
Yes, we are fully attended. There is always someone to help you.
Do you take coins or cards?
We are a coin store and have two change machines.
Do you have large machines for bulky items?
Yes, we have extra large washers and dryers.
Questions About Wash and Fold:
What is the turnaround time?
We offer same-day and next-day fluff and fold service, however the same day is 20 cents a pound more.
Is there a minimum?
We have a ten-pound minimum order.
What kind of products do you use?
We use name-brand products and there is a variety that you can select from.
Can I put my wash and fold on my credit card?
Absolutely.
Questions About Pick Up and Delivery:
What days do you do pickup & delivery?
We pick up/deliver on Monday – Friday.
What hours is your pickup?
We do pickup/delivery from 11 a.m. – 2 p.m.
What is the turnaround time?
The turnaround time is the next delivery day.
Will my clothes be washed or dried with other customers’ clothes?
No way. Never! Each order is given special attention and never washed or dried with anyone else’s.
Do I have to separate my clothes or prepare them in any special way?
Best to put all your dry cleaning clothes in a bag inside and also if you have whites or clothes you would like to hang up.
We’ll try our absolute best to identify when an item requires a different service than ordered or requested by bag, but we cannot promise that we’ll catch 100% of the items.
For wash & fold, no need to separate clothes by color. We’ll take care of that for you.
It’s my first laundry pickup - what do I put my clothes in?
You can give us your clothes in any bag. Of course, we recommend a reusable bag (eco-friendly!). We’ll wash it for you and return it with your clean clothes inside your new laundry bag. Don’t have a reusable bag? A garbage bag works well. You will get a fresh new bag when delivered. If you sign up for weekly or bi-weekly pickups you will receive a custom laundry bag to use.
On mixed orders, make sure to separate your wash & fold from your dry cleaning, and launder & press, and place in separate bags.
How much does laundry weigh?
15 pounds
About 5 shirts, 4 pairs of pants, 10 tees, 2 pairs of shorts, 3 towels, 10 socks, and 10 undergarments.
20 pounds
Roughly 7 shirts, 5 pairs of pants, 10 tees, 4 pairs of shorts, 5 towels, 20 socks, and 15 undergarments.
25 pounds
About 10 shirts, 6 pairs of pants, 15 tees, 4 pairs of shorts, 5 towels, 20 socks, 15 undergarments, and bedsheets.
Schedule Your Pickup
Our home delivery laundry service uses Gain, Downy, Ariel, Suavitel, Roma, and a fragrance-free detergent. You select how you want your clothing laundered. We will pick up your laundry one day and return it the following day! To schedule your pickup. We’ll make doing laundry easy.
Address
13725 NW 7th Ave,
Miami, FL 33168
Call Us
+1 (786) 409-7432
Email Us
info@dovelaundromat.com